f baazi Privacy Policy

1 Introduction and Scope of Policy

f baazi is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") explains what information is collected about you when you use the f baazi website or app, how it is processed, under what circumstances it may be shared with third parties, and what your data rights are.

This policy applies to all f baazi services — including website browsing, account registration, financial transactions, gaming activity, and customer support. You can learn more about how we operate by reading more about f baazi.

By accepting the terms stated in this policy, you agree that your information will be processed in the manner described here. You must be at least 21 years old — we do not knowingly collect information from minors.

2 Information We Collect

f baazi collects user information through various means. The types of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide at the time of account registration includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for transactions)
• Messages or complaints sent to customer support

2.2 Automatically Collected Information

When you use the f baazi platform, certain information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Time of site access, page visit sequence, and time spent on pages
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs — deposit, withdrawal, and betting history

2.3 Information Received from Third Parties

We may sometimes receive information from external sources, such as identity verification services, fraud prevention agencies, or our payment processing partners — but only what is necessary to meet legal obligations or protect your account.

3 Purpose of Using Your Information

f baazi uses your information for the following lawful purposes:

• Service Delivery: Managing your account, processing financial transactions, and running gaming activity.
• Identity Verification: Confirming account ownership and preventing access by minors.
• Security and Fraud Prevention: Detecting suspicious activity and protecting the integrity of the platform.
• Communication: Sending transaction notifications, security alerts, and important account-related information.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Responsible Gaming: Identifying unusual betting patterns to protect users.

We never sell your information to third parties for advertising purposes.

4 Data Storage and Security

To keep your information secure, f baazi applies industry-standard technical and organisational measures:

4.1 Encryption and Security Technology

SSL/TLS encryption is used during data transfer. Stored data is kept in encrypted databases. Payment information — including bKash, Nagad, Rocket, Upay, or bank transfer details — complies with PCI-DSS standards.

4.2 Access Control

Only authorised staff are given access to your information for specific responsibilities. All access is logged and reviewed regularly.

4.3 Retention Period

Information is retained while your account is active and, after account closure, for a set period as required by legal obligations. Once the required period has passed, information is securely deleted or anonymised.

5 Data Sharing and Disclosure

f baazi shares your personal information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

We work with selected service providers for payment processing, identity verification, and managing technical infrastructure. These partners receive information only for the purpose of carrying out specific tasks, and are bound by strict confidentiality agreements.

5.2 Legal Obligations

If disclosure of information is required by court order, government directive, or any other legal process, f baazi will comply with that obligation. Where possible, we will try to notify you in advance.

5.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred, but the new party will be required to comply with the terms of this privacy policy.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the f baazi website to improve user experience and monitor site performance.

6.1 Types of Cookies

• Essential Cookies: Required for storing login sessions, security tokens, and language preferences. The site cannot function properly without these.
• Functional Cookies: Help personalise the service by remembering your preferences and settings.
• Analytics Cookies: Collect aggregate data to understand site usage patterns — you are not personally identified through these.

6.2 Cookie Management

Non-essential cookies can be controlled or disabled through your browser settings. However, this may limit some features of the site.

7 Your Rights

As an f baazi user, you have the following rights:

• Right to Know: The right to request information about what data we hold about you.
• Right to Correction: The right to request correction of incomplete or inaccurate information.
• Right to Deletion: The right to request deletion of your information in certain circumstances — though this may be limited by legal obligations.
• Right to Object to Processing: The right to object to information being processed for specific purposes.
• Right to Portability: The right to request a copy of your information in a structured format.

To exercise these rights, contact us through the details provided below. We aim to respond within 30 working days.

8 Protection of Minors

f baazi strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration.

If we are informed that we have unintentionally collected information from a minor, that information will be deleted immediately and the associated account will be closed. You can learn more about age verification and safe gaming by reading our Responsible Gaming Guidelines.

9 Changes to This Policy

f baazi reserves the right to amend this privacy policy as needed. For any significant changes:

• The updated date on this page will be changed.
• Registered users will be notified through a notification.
• For significant changes, you may be informed by email or mobile message.

Continued use of the platform after a change is made will be taken as acceptance of the new policy. The first time you log in after a policy change, you will be given the opportunity to review the updated policy.

This privacy policy is linked to our Terms and Conditions — both should be read together as they complement each other.

10 Contact

If you have any questions about this privacy policy or wish to exercise your data rights, contact the f baazi support team. Our team provides support in both Bengali and English, 7 days a week, 24 hours a day.

For immediate help via live chat, log in to the platform and use the chat option. Visit our FAQ page for answers to common questions — you will find solutions to many general topics there.